After completing the course, the student understands Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Inventory Management, CRM, Knowledge Management, Online Business systems, Marketing systems, etc., and also understands the intellectual capital and organizational competitive advantage. The student should be able to describe how processes integrate the internal functions of the firm and allow the firm to interact with its environment, and be able to recognize, model, and improve processes to help the firm achieve efficiency and effectiveness.